Passengers give generously to help save lives on the railway

By on December 20, 2018

London Northwestern Railway and West Midlands Railway customers have donated over £7000 of delay repay claims to support life saving work across the rail network.

The train operators set up the ‘Donate your Delay Repay’ scheme in December 2017 and the initiative has raised £7,186 for Samaritans in its first year.

Donations can be made when customers claim compensation for delayed or cancelled trains, with the money going to the charity instead.

Delay repay compensation is paid when London Northwestern Railway or West Midlands Railway services are delayed by 15 minutes or more. As fatalities continue to be a major contributor to delays and cancellations on the rail network, the train operator wanted to give customers the option to support the life saving work of the charity.

Samaritans works tirelessly to reduce the number of fatalities on the rail network. This includes training staff in how to communicate with suicidal customers, and encouraging travellers to look out for one another with their ‘Small Talk Saves Lives’ campaign.

The charity also assists in the aftermath of incidents by supporting both staff and customers.

Richard Godwin, suicide prevention manager working with London Northwestern Railway, West Midlands Railway and Network Rail said: “We want to thank our customers for their generosity. For every life lost on the rail network, six are saved by an intervention. We continue to work closely with Samaritans as they undertake life saving work across the rail network. We see unfortunate events unfold far too regularly and are committed to doing all we can to reduce the number of fatalities on the railway. This scheme is completely optional and there is no pressure for people to donate, so we are so grateful to all our customers for all their support.”

Neil Peters, strategic programme manager from Samaritans, said: “When someone is feeling overwhelmed, it’s vital that they are listened to and supported to work through difficult thoughts and feelings. With our confidential 24-hour service, available 365 days a year, we are often the only place people can turn to. Every six seconds somebody contacts Samaritans and the charity responds to more than 5.7 million calls for help a year. Thanks to West Midlands Railway and London Northwestern Railway, and the generosity of their passengers, we can continue to raise awareness of our services and raise vital funds. Together, we will save lives.”

Entertainment | London Northwestern Railway and West Midlands Railway customers